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At Ellecare, your privacy and trust matter to us. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website, products, and services. All personal information collected is treated with the highest confidentiality and used strictly in accordance with this policy.

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We are committed to ensuring that your information is handled securely and responsibly.

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Policy Changes

Ellecare may update this policy occasionally to reflect new legal requirements or business needs. Any changes will be posted here. We recommend reviewing this page periodically. 

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How We Protect Your Data

To safeguard your personal information, Ellecare implements strict physical, digital, and administrative measures. These include:

• Encrypted data transmissions

• Secure storage of identity documents and payment data

• Restricted access to sensitive information

We are committed to keeping your account, order history, and identity details protected from unauthorized access.

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Purpose of Data Collection

We collect your data only when necessary and use it to:

• Manage orders and deliver purchases accurately

• Improve our products and services through feedback and usage insights

• Communicate offers and updates that match your preferences (only if opted-in)

• Invite you to participate in exclusive Ellecare programs, testimonials, or surveys

• Enhance website usability through technical analysis

• Support loyalty initiatives, contests, and member engagement

• Comply with legal requirements, including identity verification and invoicing processes

 

e-KYC:

Identity Verification

In certain cases, Ellecare may require identity verification (e-KYC) to ensure the legitimacy and security of transactions.

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Data Collected for e-KYC May Include:

• Full legal name, birth date, and contact information

• Images or scans of official identification documents (e.g., NRIC, passport)

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Why We Do This:

• To prevent fraudulent transactions

• To comply with national invoicing and digital identity regulations

• To confirm the identity of customers in higher-value transactions or account activities

➡️ e-KYC must be completed within 3 days of purchase when applicable.
➡️ Data is encrypted, securely stored, and never sold.
➡️ Access is restricted to authorized staff and trusted verification service providers.

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When We Share Data

Ellecare does not sell your information. However, we may share your personal data with selected third parties who support our operations. These may include:

• Courier and delivery partners

• Payment gateway providers

• Customer support platforms

• Identity verification service providers

• Marketing and analytics platforms (for performance tracking)

All partners are contractually bound to maintain confidentiality and use your data only for agreed purposes.

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Customer Testimonials and Reviews

By submitting feedback or reviews to Ellecare, you agree that your comments, name, age, gender, location, and occupation may be published across Ellecare’s website, social media, or promotional content. We may lightly edit content for clarity and format, and all reviews are subject to internal approval.

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Your Choices & Data Control

You are in control of your data. Here's what you can do:

To request account or data deletion:

1. Email our Support Team​

To unsubscribe from marketing emails:

Click the unsubscribe link in any Ellecare email or update your preferences via your account dashboard.

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Get in Touch

If you have questions about your privacy, your data, or this policy, please contact us:

Ellecare Customer Experience Team
Email: info@ellecare.co
Address: 64 Jalan Kelawei Georgetown, Penang 10250, Malaysia